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Key Contacts

Emergency Contacts

Organisation Contact Information
Police, Fire or Ambulance (emergency only) 000 or 112 (from mobiles)
Police (non-emergency)
 131 444
www.police.qld.gov.au
SES (State Emergency Services) 132 500
www.ses.qld.gov.au
Burdekin Shire Council  (07) 4783 9800
disaster.burdekin.qld.gov.au
Burdekin Local Disaster Management Group https://www.facebook.com/BurdekinDisasterInformation/
Bureau of Meterology
Weather and Warnings - 1300 659 219
Cyclone Warnings - 1300 659 212
www.bom.gov.au

Bushfire Warnings

Organisation Contact Information
Rural Fire Service Townsville (Queensland Fire and Emergency Services) (07) 4796 9082
www.ruralfire.qld.gov.au

Road Conditions

Organisation Contact Information
Department of Transport and Main Roads 13 19 40
www.qldtraffic.qld.gov.au

Radio

Details Station
For the latest information in an emergency tune into one of these local radio stations 630 AM - ABC
97.1 FM - Sweet FM 
102.3 FM - Triple M Townsville
103.9 FM - Triple T 

Electricity & Gas

Organisation Contact Information
Ergon Energy Emergencies - 13 16 70
Report a Fault - 13 22 96
www.ergon.com.au
Origin Energy Gas Leaks Only - 13 35 74

Telecommunications

Organisation Contact Information
Telstra Faults - 13 13 44
Optus Faults - 13 22 03
NBN Customers - Please note that NBN services require a power source at both the exchange and customer end to operate.  Therefore, even if you have a backup power supply within your premises, you may lose telephone and internet services during power outages.

Other Contacts

Organisation Contact Information
Australian Government Emergency Information Line
 180 22 66
www.disasterassist.gov.au
Burdekin Community Association (07) 4783 3744
Services Australia www.servicesaustralia.gov.au
Department of Communities Community Recovery - 1800 173 349
Department of Housing - 1800 806 197
GIVIT (Emergency Donations) www.givit.org.au
Legal Aid 1300 651 188
Assistance with insurance claims - www.legalaid.qld.gov.au
Lifeline - Counselling 13 11 14
www.lifeline.org.au
North Queensland Wildlife Care 0414 717 374
nqwildlife.org.au
Queensland Disaster Management Services www.disaster.qld.gov.au
Red Cross - North Queensland Volunteer Services (07) 4759 6111
www.redcross.org.au
RSPCA Queensland 1300 264 625
www.rspca.org.au
Volunteering North Queensland Pre and Post Disaster Volunteering - (07) 4725 5990

Emergency Warnings

Details
Contact Information

Australia’s national telephone warning system – Emergency Alert – sends messages to mobile phones and landlines within a geographical area to advise of a disaster or emergency. 
It works across all carriers, you don’t need to be on a mobile plan to receive messages, and you don’t have to register for them.  For more information visit the emergency alert website.