Drinking water and sewerage service providers are required by the Queensland Department of Energy and Water Supply to prepare an annual report on Key performance indicators for annual performance reporting for Queensland urban water service providers. 

Download the KPI Definitions Guide

Purpose of performance reports

The KPIs are designed to monitor and benchmark performance on common industry metrics including:

• water security
• capacity to ensure continuity of supply
• affordability
• financial sustainability
• industry and workforce capability
• quality of service provided to customers.

Content of performance reports

The performance report will:

• be about the service provider’s performance against the KPIs stated in the notice from the regulator
• include the data for each KPI in the format stated in the notice
• for the customer service standard KPIs, detail the target levels of service set in a customer service standard
• include, if applicable,
  • a summary of any findings or recommendations in a performance audit report for the financial year
  • a report on the implementation of an improvement plan
  • a report about any actions the service provider took because of a regulator direction.