How to Pay your Rates and Payment Options

Rate Notices

Effective 1 July 2024, rate notices will issue half yearly. The rate notice includes general rates and utility charges such as but not limited to water, sewerage, garbage and water consumption charges.

Rate notices are due and payable within 31 days of issue. The rate of interest to be charged on overdue rates and charges is 12% compound interest, charged on daily rests. Council will impose interest on rates and charges from the day they become overdue.

Rate Period	Issue Date (approx.)	Due Date (approx.)
1 July to 31 December	August	September
1 January to 30 June	February	March
Issue dates and due dates vary every financial year. It is the responsibility of the ratepayer to check and pay in full by the due date.

Did you know you can pay your Rates throughout the year?

To avoid a lump sum payment, why not make periodic payments in advance? You can make weekly, fortnightly or monthly payments using payment methods listed below to divide your yearly amount into smaller, more manageable amounts to make payment easier. Any payments in advance will show as a credit balance on your next rate notice.

Payment Options

You can make rate payments using one of the following payment options:

BPAY

BPay is an easy, convenient method of payment through phone and internet banking. Contact your participating financial institution to make a payment from your cheque or savings account.

Be sure to use Biller Code No. 8615 and the Customer Reference Number shown on each notice. The image below shows where to find your Customer Reference Number under the Payment Options area on your Rate notice.

Do not combine payments for multiple rate notices.

You can find futher information about about paying with BPAY on the BPay Website.

In Person

Present your rate notice to the Council Office between 8:00am and 5:00pm daily, Monday to Friday (closed on public holidays).

Payments can be made by cash, cheque, debit card, Visa or Mastercard.

Australia Post

You can pay your rates in person by cash, cheque or debit card at any Post Office. Alternatively, you can pay online at the Post Billpay website or by phone 13 18 16 with Visa, Mastercard or Paypal.

Be sure to use Billpay Code 2446 and the Customer Reference Number shown on your rate notice. The image below shows where to find your Customer Reference Number under the Payment Options area on your Rate Notice.

BPoint or Telephone

You can pay by either MasterCard or Visa by visiting the BPoint website, or by calling 1300 276 468 at any time. Please quote your Customer Reference Number located on each rate notice and your relevant card details.

The image below shows where to find your Customer Reference Number under the Payment Options area on your Rate Notice.

Do not combine payments for multiple rate notices.

Unable to pay your rates notice by the due date?

If you are unable to pay your rates in full by the due date, Council does offer payment plan options. You will need to complete a Payment Plan Application and submit to Council for assessment. If you require assistance completing the application form, please contact Customer Service. You will be charged 12% compound interest on any overdue daily balance, but making frequent part payments will minimise interest charges.

Recovery Services - Collection House

Burdekin Shire Council has partnered with Collection House as a reliable third party debt collection agency.

Collection House’s core business is providing debt collection, receivables management and legal services. They are a public company listed on the Australian Securities Exchange. Collection House focuses on maintaining the highest ethical standards and a strong culture of compliance.

If you have been contacted by Collection House please coordinate your recovery directly with them.

Transfer of Funds Request Form

If you have used an incorrect bank reference code and accidently paid money to an incorrect property or an animal notice please complete the below form and submit to Council with proof of payment.

Transfer of Funds Request Form

Refund Request Form

If your property is in credit and you are wanting the money refunded, please complete the below form and submit to Council with proof of payment.

Refund Request Form

Contact Council's Customer Service Centre

Please contact the Customer Service team by phone on (07) 4783 9800 or email by clicking on the Contact Us button below. Our normal office hours are Monday to Friday 8:00AM to 5:00PM not including public holidays.